FREQUENTLY ASKED QUESTIONS
What is the slippery feeling I get with soft water?
That slippery feeling is not soap, it’s your own natural body oils. It means you are clean. The same film you see on the shower wall is all over you too. That’s why you are not slippery with hard water. You can prove this to yourself with a little test. When you take a shower in hard water and you feel like all the soap is off your skin. Simply lick your skin. You will almost gag from all the soap left on your skin. When you take a shower in soft water and you are rinsing and rinsing and it seem like you are never going to get the soap off. Simply lick your skin again. You won’t taste any soap. The soap film that is left on your skin, with hard water can cause dry skin requiring skin lotions to fight the problem. With soft water you don’t have any of these problems. You can save all the money that would be spent on these lotions.
Should I use a salt based softener system when there are salt-free water conditioners available, is there a difference?
There is a big difference with overall results between the two systems. People in general see hundreds of pounds of salt going into a softener brine tank and they think it is all coming out of their faucets. This is not true. Salt is used in the ion exchange process of softening your water. The salt used in this process is directly related to how much hardness is in your water. Most of the salt set to be used in the regeneration process is washed away during a rinse cycle.
Most dealers and consumers set their units at a higher salt dosage so they won’t run out of soft water. There is a tradeoff here. If the salt dosage is set high, you are less likely to run-out of soft water and your unit will regenerate less often thereby using less water. This may or may not effect your water bill, but I will say that you can not waste water. It goes nowhere but right back into the environment. But you will use more salt. If the salt dosage is set low, your unit will run more efficiently, as to salt usage. But it may regenerate more often thereby using more water. It is important to size the unit correctly for each individual house hold to ensure proper salt dosage and water usage. See our Salt-Free Water Conditioner FAQ’s page for more information on this type of system.
Is a bigger unit better for me to buy in the long run?
With a larger unit you can regenerate less often thereby saving slightly on water. Larger units do however, have a higher minimum salt dosage and will use more salt. This may keep you from running out of soft water. As a rule though, proper sizing of the unit is most important. “bigger is not always better”.
Which is better to use regular salt or potassium chloride?
Regular salt is sodium chloride and is a lot less expensive than potassium chloride. Using potassium chloride has many draw backs, it reduces the capacity of the unit, can solidify in the brine tank and the small capillaries of the softener valve, and/or become gummy and plug the injector assembly causing a resin failure. We do not recommend using potassium chloride without first discussing this with a water treatment professional.
Do I need a carbon filter on City Water?
Each and every Municipal well in the Tri-State has different amounts of Chlorine and Chloramines along with dissolved solids, some of which can be harmful to you, but especially harmful to your plumbing fixtures. We recommend always having water tested by a professional before purchasing water conditioning system.